Privacy Policy
Last updated: 05/12/2025
The Tenzari Collective (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under UK and EU data protection laws (including GDPR).
Our website address is: https://tenzaricollective.com
1. Information We Collect
We collect personal information in the following ways:
A. Information You Provide to Us
When you place an order, create an account, or contact us, we may collect:
- Name
- Email address
- Shipping address
- Billing details (processed securely via our payment provider)
- Order information
- Customer service messages
B. Automatically Collected Information
When you browse our site, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages viewed and time spent on site
- Cookies and analytics data
This helps us improve website performance and user experience.
C. Comments and Reviews
If you leave a comment or review, we may collect:
- The information you submit in the form
- Your IP address and browser user agent (spam protection)
2. How We Use Your Information
We use your personal data to:
- Process and fulfil your orders
- Provide customer support
- Improve our website and user experience
- Communicate about orders, updates, or requests
- Detect and prevent fraud or misuse
- Comply with legal requirements
We do not sell or rent your personal information to third parties.
3. Sharing Your Data
We may share your information with trusted third parties only when necessary to operate our business:
A. Print-on-Demand Partners
To fulfil your order, your name and shipping address may be shared with:
- Gelato
- Printify
- Printful
These partners handle printing and delivery of your products.
B. Payment Providers
Your payment information is handled securely by external payment processors (e.g., Stripe, PayPal).
We do not store full payment details on our servers.
C. Website Tools
We may use:
- Analytics tools
- Spam detection services
- Email and communication platforms
These services may process limited technical data such as IP address or browser information.
We only share the minimum data required for each service to function properly.
4. Cookies
We use cookies to:
- Improve website functionality
- Remember your preferences
- Enable secure login
- Analyse site performance
You may disable cookies in your browser settings, although some features may not function as intended.
5. How Long We Keep Your Data
- Order information: kept for up to 7 years (legal accounting requirement)
- Comments: retained indefinitely unless you request removal
- Registered accounts: stored until you delete your account
- Analytics data: retained according to each service’s retention policy
6. Your Rights (UK GDPR & EU GDPR)
You have the right to:
- Request a copy of the personal data we hold about you
- Request corrections to inaccurate data
- Request deletion of your data (except where we must retain it legally)
- Withdraw consent where applicable
- Object to certain processing activities
- Request data portability
To exercise any of these rights, contact us at:
info@tenzaricollective.com
7. Embedded Content from Other Websites
Our website may include embedded content such as videos or images. Embedded content behaves the same way as if you visited the external website directly, and those sites may collect their own data and use their own cookies.
8. International Data Transfers
Some of our partners (Printful, Printify, Gelato, analytics tools) operate globally. Where your data is transferred outside the UK/EU, we only work with providers who meet GDPR-equivalent data protection standards.
9. How We Protect Your Data
We use industry-standard measures to keep your information secure, including:
- SSL encryption
- Secure payment gateways
- Limited access to customer data
- Trusted third-party processors
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
The Tenzari Collective
Email: info@tenzaricollective.com
United Kingdom