Last updated: 24/4/2025
At The Tenzari Collective, we’re committed to getting your orders to you as smoothly and swiftly as possible. Since all our products are made to order, please review our Shipping Policy and the following information before placing your order.
1. Order Processing Time
Shipping Policy Overview
Understanding our Shipping Policy ensures a smooth experience when ordering from us.
Each item is created especially for you after you place your order. Please allow 2–5 business days for production. Once your item has been produced, it will be shipped from the fulfillment center closest to your delivery address to reduce wait time and carbon emissions.
2. Estimated Shipping Times
Shipping times vary depending on your location:
| Region | Estimated Delivery |
|---|---|
| United Kingdom | 2–5 business days |
| Europe | 3–7 business days |
| United States | 4–8 business days |
| Australia/NZ | 5–10 business days |
| Rest of World | 7–14 business days |
Please note that these are estimated delivery times and may vary due to factors such as customs processing or seasonal delays.
3. Shipping Costs
Shipping is calculated at checkout based on your location and the number of items in your order. Occasionally, we run promotions offering free or discounted shipping, so keep an eye out!
4. International Shipping
Yes, we ship worldwide! Some countries may charge customs or import duties. These fees are the responsibility of the customer and are not included in the product or shipping price.
5. Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking link. Please allow up to 48 hours for tracking information to update.
6. Lost or Delayed Packages
If your order hasn’t arrived within the estimated delivery window, please contact us at info@tenzaricollective.com. We’ll investigate and help resolve any issues.
7. Address Issues
Please double-check your delivery address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete shipping details.
Questions?
We’re always here to help! Reach out to us at info@tenzaricollective.com with any shipping questions or concerns.