Last updated: 5/12/2025
At The Tenzari Collective, every product is made to order through our trusted fulfilment partners to ensure high-quality printing and fast delivery. Please review the information below to understand how your order will be processed and shipped.
Our Shipping Policy ensures that every delivery is handled with utmost care and efficiency.
1. Order Processing Time
All items are produced after your order is placed.
Production time is typically 2–5 business days.
Once your item has been created, it will be shipped from the fulfilment centre closest to your delivery address to reduce shipping time.
Please note: Production times may vary during seasonal peaks or holidays.
2. Estimated Delivery Times
Delivery times depend on your region and local postal services:
| Region | Estimated Delivery |
|---|---|
| United Kingdom | 2–5 business days |
| Europe | 3–7 business days |
| United States | 4–8 business days |
| Australia & New Zealand | 5–10 business days |
| Rest of World | 7–14 business days |
These timeframes are estimates and are not guaranteed. Delays may occur due to customs, weather, or carrier issues.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order.
From time to time, we may offer free or discounted shipping promotions.
4. International Shipping
We ship worldwide.
Please be aware that some countries may charge customs duties, VAT, or import taxes. These fees are not included in our product or shipping prices and are the responsibility of the customer.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing a tracking link.
Please allow up to 48 hours for tracking information to begin updating.
6. Lost, Delayed, or Missing Packages
If your package has not arrived within the expected delivery window, please contact us at info@tenzaricollective.com.
We will investigate the issue with the carrier or fulfilment provider and assist you in resolving the delay.
7. Incorrect or Incomplete Addresses
Please double-check your shipping details at checkout.
Orders may be delayed or undeliverable if the address provided is incorrect or incomplete.
We cannot issue replacements or refunds for items shipped to an incorrect address entered at checkout.
8. Fulfilment Partners
To ensure high-quality items and efficient delivery, our products are fulfilled by reputable global partners such as Gelato, Printify, and Printful.
This allows your order to be produced and shipped from the closest available location.
Questions or Support
We’re here to help.
For any questions regarding shipping, please contact:
info@tenzaricollective.com
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